On-site and remote support


  • Apple Mac Support
  • PC Support
  • Server Support
  • Cloud Setup and Support
  • Remote Working Support

Our support costs for businesses/home users with up to 2 users are £170 per month, which includes; telephone support, remote assistance, pro-active checks and on-site visits when needed. Generally up to 4 hours per month of time used is included and, if needed, additional time is billed at our standard rate of £75 per hour. For specific projects such as office moves or server upgrades, a specific project price can be agreed.

When you expand above 2 users the cost for support increases to £345 per month and allows up to 5 users, £550 per month for up to 10 users and £850 per month for up to 20 users.

Please contact us to discuss your particular requirements.

Single Incident Fee – £75
Aimed at home users, the Single Incident Fee can be used for up to 1 hour of time. An engineer will investigate your problem instantly and work remotely on your own machine.
Send your support request via our Online Support or simply send an email to support@realworldcs.com

All prices exclude VAT at 20%